Support
Need a hand with NitroxBrain?
No login, no support portal, no phone tree. Reach us the way that suits you — we're one small EU team and we answer every request, usually within one business day.
Common questions
Support FAQ
Can I just ask the bot instead of opening a ticket?
Yes — if you are already a customer, just tell your bot what you need in Microsoft Teams, Slack, or Google Chat. It knows how to escalate to the operator team when something needs a human, so most questions never need a ticket.
How do I contact support?
Three ways: (1) fill in the form at the bottom of this page — it reaches us directly, no login needed; (2) email support@nitroxbrain.com; or (3) just ask your bot in chat, which can escalate to a human. We answer every request, usually within one business day.
The bot is not replying — what should I check?
NitroxBrain needs an active subscription to respond (managed at nitroxbrain.com/pricing). If your subscription is active and the bot is still silent, connect your accounts (see below) and, if it persists, contact support with the approximate time and what you sent — we can check the logs for your box.
How do I connect my Microsoft 365 or Google account?
In your chat with Brain, type “Connect Microsoft” (or “Connect Google”). Brain replies with a secure link that opens the vendor’s own OAuth consent screen. You approve the scopes, and Brain can then read your mail, calendar and files — using your own credentials, nothing stored as a password.
How do I report inappropriate or objectionable AI content?
Email support@nitroxbrain.com with the details (a screenshot helps). Responses are AI-generated and may contain mistakes — always verify anything important. We review every report and respond promptly.
Where is my data, and who can see it?
Each user runs in an isolated, encrypted EU vault; we never train models on your data. Full detail is on the Security page and the Privacy policy. To exercise a GDPR right (access, export, erasure), just ask via the form below.
How do I manage or cancel my subscription?
Billing is handled through Stripe. Manage or cancel any time from your Stripe customer portal (link in your receipt email), or ask support and we’ll send it to you. See Pricing for the current plans.
Or send us a message
We answer every inbound — usually within one business day.
Still stuck?
Send us a note above and a real person will get back to you — usually within one business day.